Terms and Conditions – Franschhoek
Detailed description of goods and/or services
theLAB Franschhoek is a business in the hospitality industry that provides accommodation and related services.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation email with a unique booking ID.
Return and Refunds policy
The provision of goods and services by theLAB Franschhoek is subject to availability. In cases of unavailability due to unexpected circumstances, theLAB Franschhoek will attempt to relocate the guest or refund the client in full within 30 days. Cancellation of non-refundable bookings by the client will attract a 100 % administration fee.
Cancellation Policy (Free Cancellation):
- If the booking is cancelled or modified from booking date up to 7 days before date of arrival, there is no charge
- If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. Any “No-Shows” will be billed to the agent, individual or company securing the reservation.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
- All cancellations will only be accepted upon receipt of written confirmation thereof.
Cancellation Policy (Non-Refundable):
- If cancelled or modified or in case of no-show, the total price of the reservation will be charged.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
All our Special Deals are on non-refundable basis.
Terms and Conditions:
- Use of facilities is at own risk
- Diving and jumping into the pool is not allowed
- Only food and drinks purchased at the guesthouse may be consumed in public areas
- Check-in to your room is from 2pm. You are welcome to arrive earlier, drop your bags
and relax at the pool. As soon as your room is ready, we’ll let you know. - Breakfast is served from 08h00 to 10h00
- We offer snacks on request.
- We offer local wines and have beer and (sparkling) water onTAP subject to availability.
- Check-out of your room by 11am, unless otherwise arranged.
- theLAB guesthouses only accept card payments, we adopt a no cash strategy
- No alcohol will be served after 24h00
- The jacuzzi and pool including the surrounding areas may not be used between 22h00 and 07h30 to avoid disturbance to other guests
- The guest accepts responsibility and liability for all items supplied in the room as contained in the room inventory list, including the honesty bar items
- We reserve the right to retrospectively charge for any items damaged or consumed
- Smoking is only permitted outside away from the building
- Regrettably no pets without prior written permission
- Massages and other beauty treatments can be booked here in advance for you during your stay, please book online through our website or contact us by phone or email
- Bicycles and electric scooters for hire.
Customer Privacy policy
theLAB Franschhoek shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard or via EFT
Why is Peach Payment mentioned at check out?
Peach Payments performs technical services to support payments to online or internet businesses. This service includes consulting on a selection of technical and administrative topics, configuring and provisioning of a transaction platform, and providing access to this platform.
Card Holder Safety
No sensitive cardholder data is stored on merchants’ servers at any time for either once-off or subscription payments (Please contact your account manager for additional compliance points for REST API integrations).
When a user opts to store card details on a website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users’ browsers to Peach Payment’s systems. Merchants’ staff and systems do not have access to complete card number details at any point in time, on Peach Payments platforms.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
theLAB Franschhoek takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and theLAB Franschhoek chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 15 Nerina Street, Franschhoek, 7806
Variation
theLAB Franschhoek may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
theLAB Pty Ltd (aka theLAB Franschhoek)
Franschhoek 7690
trading with registration number 2020/275413/07.
theLAB Franschhoek contact details
Company Physical Address:
15 Nerina Street, Franschhoek, 7806
Email: franschhoek@thelab.africa
Telephone: +27 (064) 928 5626
Terms and Conditions – Robertson
Detailed description of goods and/or services
theLAB Robertson is a business in the hospitality industry that provides accommodation and related services.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation email with a unique booking ID.
Return and Refunds policy
The provision of goods and services by theLAB Robertson is subject to availability. In cases of unavailability due to unexpected circumstances, theLAB Robertson will attempt to relocate the guest or refund the client in full within 30 days. Cancellation of non-refundable bookings by the client will attract a 100 % administration fee.
Cancellation Policy (Free Cancellation):
- If the booking is cancelled or modified from booking date up to 30 day before date of arrival, there is no charge
- If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. Any “No-Shows” will be billed to the agent, individual or company securing the reservation.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
- All cancellations will only be accepted upon receipt of written confirmation thereof.
Cancellation Policy (Non-Refundable):
- If cancelled or modified or in case of no-show, the total price of the reservation will be charged.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
All our Special Deals are on non-refundable basis.
Terms and Conditions:
- Use of facilities is at own risk
- Diving and jumping into the pool is not allowed
- Only food and drinks purchased at the guesthouse may be consumed in public areas
- Check-in to your room is from 2pm. You are welcome to arrive earlier, drop your bags and relax at the pool. As soon as your room is ready, we’ll let you know.
- Breakfast is served from 08h00 to 10h30
- We offer snacks, light lunch and a dinner menu, preferably booked with advance notice
- We offer local wines and have beer on tab
- Check-out of your room by 11am, unless otherwise arranged.
- theLAB guesthouses accepts card and cash payments.
- No alcohol will be served after 24h00
- The jacuzzi and pool including the surrounding areas may not be used between 22h00 and 07h30 to avoid disturbance to other guests
- The guest accepts responsibility and liability for all items supplied in the room as contained in the room inventory list.
- We reserve the right to retrospectively charge for any items damaged or consumed
- Smoking is only permitted outside away from the building
- We are pet friendly with prior arrangements.
- Massages and other beauty treatments can be booked here in advance for you during your stay, please book online through our website or contact us by phone or email.
- If you booked a room with an optional jacuzzi – this can be pre-booked for R350 per night with advance notice of at least 24H for reservations with minimum 2 night stay – please contact us should you want to book. We need a fair amount of advance notice to ensure we can heat the jacuzzi’s up during solar powered hours
Please note that the swimming pool at the property is NOT fenced and guests use the pool at their own risk.
Customer Privacy policy
theLAB Robertson shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard or via EFT
Why is Peach Payment mentioned at check out?
Peach Payments performs technical services to support payments to online or internet businesses. This service includes consulting on a selection of technical and administrative topics, configuring and provisioning of a transaction platform, and providing access to this platform.
Card Holder Safety
No sensitive cardholder data is stored on merchants’ servers at any time for either once-off or subscription payments (Please contact your account manager for additional compliance points for REST API integrations).
When a user opts to store card details on a website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users’ browsers to Peach Payment’s systems. Merchants’ staff and systems do not have access to complete card number details at any point in time, on Peach Payments platforms.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
theLAB Robertson takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and theLAB Robertson chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 15 Nerina Street, Robertson, 7806
Variation
theLAB Robertson may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
theLAB Robertson contact details
Company Physical Address:
Klaasvoogds West, Robertson, 6707
Email: Robertson@thelab.africa
Telephone: +27 (072) 196 1117
Terms and Conditions – Blue
Detailed description of goods and/or services
theLAB Blue is a business in the hospitality industry that provides accommodation and related services.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a booking confirmation email with a unique booking ID.
Return and Refunds policy
The provision of goods and services by theLAB Blue is subject to availability. In cases of unavailability due to unexpected circumstances, theLAB Blue will attempt to relocate the guest or refund the client in full within 30 days. Cancellation of non-refundable bookings by the client will attract a 100 % administration fee.
Cancellation Policy (Free Cancellation):
- If the booking is cancelled or modified from booking date up to 7 days before date of arrival, there is no charge
- If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. Any “No-Shows” will be billed to the agent, individual or company securing the reservation.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
- All cancellations will only be accepted upon receipt of written confirmation thereof.
Cancellation Policy (Non-Refundable):
- If cancelled or modified or in case of no-show, the total price of the reservation will be charged.
- In the event of premature departures, we will be obliged to charge for the full extent of the pre-booked stay.
All our Special Deals are on non-refundable basis.
Terms and Conditions:
- Use of facilities is at own risk
- Diving and jumping into the pool is not allowed
- Only food and drinks purchased at the guesthouse may be consumed in public areas
- Check-in to your room is from 2pm. You are welcome to arrive earlier, drop your bags
and relax at the pool. As soon as your room is ready, we’ll let you know. - Breakfast is served from 08h00 to 10h00
- We offer snacks on request.
- We offer local wines and have beer and (sparkling) water onTAP subject to availability.
- Check-out of your room by 11am, unless otherwise arranged.
- theLAB guesthouses only accept card payments, we adopt a no cash strategy
- No alcohol will be served after 24h00
- The jacuzzi and pool including the surrounding areas may not be used between 22h00 and 07h30 to avoid disturbance to other guests
- The guest accepts responsibility and liability for all items supplied in the room as contained in the room inventory list, including the honesty bar items
- We reserve the right to retrospectively charge for any items damaged or consumed
- Smoking is only permitted outside away from the building
- Regrettably no pets without prior written permission
- Massages and other beauty treatments can be booked here in advance for you during your stay, please book online through our website or contact us by phone or email
- Bicycles and electric scooters for hire.
Customer Privacy policy
theLAB Blue shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard or via EFT
Why is Peach Payment mentioned at check out?
Peach Payments performs technical services to support payments to online or internet businesses. This service includes consulting on a selection of technical and administrative topics, configuring and provisioning of a transaction platform, and providing access to this platform.
Card Holder Safety
No sensitive cardholder data is stored on merchants’ servers at any time for either once-off or subscription payments (Please contact your account manager for additional compliance points for REST API integrations).
When a user opts to store card details on a website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users’ browsers to Peach Payment’s systems. Merchants’ staff and systems do not have access to complete card number details at any point in time, on Peach Payments platforms.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility
theLAB Blue takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and theLAB Blue chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 4 Erika Street, Franschhoek, 7690
Variation
theLAB Blue may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
theLAB Pty Ltd (aka theLAB Blue)
Franschhoek 7690
trading with registration number 2020/275413/07.
theLAB Blue contact details
Company Physical Address:
4 Erika Street, Franschhoek, 7690
Email: thelabblue@thelab.africa
Telephone: +27 (064) 928 5626